IT Support Services

We offer our clients the services of a group of specialized professionals with the expertise required to provide support services allowing the continued operation of your business in:

Application Support:

icono Stack Pointer Developed Solutions.
icono Third party Developed Solutions.

Software Infraestructure Support:

icono Data Bases.
icono Application Servers.
icono SOA.

Hardware Infrastructure Support:

iconoOracle

Service Agreements:

With each one of our Clients, we sign Support Contracts defining service agreements. Each Support request is tracked and monitored taking into account the following aspects:

icono Response Times.
icono Service Availability.
icono Quality of Service.
icono Quality of the given Solution.
icono Compliance to service agreements.

Our Services

Service agreements also define the types of services to be provided and the response time to your requests. Our methodology forces us to track each request in the following aspects:

ico2 ON SITE:
All Services requiring personnel to do work directly at the client's location.
ico REMOTE:
Using VPN or any other remote assistance software.
ico ON CALL:
24 x 7 support.

Options to place a Service Request:

icono StackTIS (Stack Pointer Ticket Information Software Service).
icono Email: info@stackpointer.co
icono PBX: 57 5 3587728
icono On Duty Cellphone

IT Services Outsourcing (ITO).

CONSULTING:

icono Hardware Infraestructure.

@StackPointerCia

CONTACT US:

Cra. 52 No. 74-56, Ofic. 604 y 605 Edificio Banco de Occidente. Barranquilla, Colombia
Phone: +57 (5) 3587728
Fax: +57 (5) 3587728 Ext. 116
Email: info@stackpointer.co
Skype:stack.pointer.bpo
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