We offer our clients the services of a group of specialized professionals with the expertise required to provide support services allowing the continued operation of your business in:
Stack Pointer Developed Solutions.
Third party Developed Solutions.
Software Infraestructure Support:
Hardware Infrastructure Support:
With each one of our Clients, we sign Support Contracts defining service agreements. Each Support request is tracked and monitored taking into account the following aspects:
Quality of Service.
Quality of the given Solution.
Compliance to service agreements.
Service agreements also define the types of services to be provided and the response time to your requests. Our methodology forces us to track each request in the following aspects:All Services requiring personnel to do work directly at the client's location. Using VPN or any other remote assistance software. 24 x 7 support.